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Shift Leader

Shift leaders direct other employees to perform their daily routines and interact with customers to make sure that the customers have a satisfactory experience. Shift leaders perform quality management and ensure customer satisfaction by properly training employees and adhering to company policies and procedures.

General Duties

  • Develop positive working relationships with all employees and work as part of a team by assisting others if necessary
  • Maintain a professional attitude at all times and speak clearly and listen attentively to customers and employees
  • Supervise line servers and prep cooks’ behavior, work performance and customer service

Daily Duties

  • Opening and closing, such as cashing in & out and unlocking storages and making sure everything is in place
  • Communicate with employees effectively in order to ensure exceptional customer service
  • Ensure food quality to prevent food poisoning before the opening time
  • Control and maintain the sanitation of service area and kitchen
  • Monitor inventory levels
  • Make sure all the keys are safely kept in the Key Box on the wall
  • Ensure that the front and back are properly cleaned and sanitized at the end

If you would like to become a Poki Yo team member, please contact hiring@pokiyo.com with your resume and the position you are interested in.